Prior to joining MacklinConnection, Joanne worked as an information architect, helping business leaders maximize their investment in technology. An innovative thinker, she pioneered a system in the early 1980s that reduced the number of manually-reviewed healthcare claims from 50% to 5% at Blue Cross Blue Shield of Michigan. Through her professional work and her daily practice of the Macklin Method, Joanne has come to believe that humans thrive when they work together. She is committed to authentic connections and continuous transformation as a Session Leader for the Beginner and Mastery Series. Joanne is married with two grown daughters and two young grandsons.